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Thank you for your time, and I look forward to your response. You can confirm this by clicking on your complaint resolver’s profile. All communication from us will be through this official complaint thread or the official email addresses provided in your case. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. We are sorry to hear about the issue with your withdrawal and understand your concern.

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